Workflow Audit
AI Automation
Integration
Alignix 2025©
scroll down
Overview
Alignix had steady patient demand, but front-desk capacity was becoming the bottleneck. Calls, appointment requests, missed messages, insurance questions, and follow-ups were pulling the team away from patients already inside the clinic.
Diagnosis
We reviewed the patient journey from first inquiry to booked visit. New patients were waiting too long for responses, missed calls were not always recovered, and follow-up depended heavily on staff remembering who needed the next touchpoint.
Build
We built an AI front-desk workflow that captured patient inquiries, answered common questions, booked appointments, sent reminders, updated the CRM, and followed up with leads who had not scheduled yet.
Outcome
Alignix booked more inquiries without overwhelming the front desk. Staff spent less time chasing messages and more time supporting patients, while new patient opportunities kept moving automatically.
Services
Workflow Audit
AI Automation
Integration
Process Architecture
Strategy & Consulting