Workflow Audit
AI Automation
Integration
Torgque 2025©
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Overview
Torque had strong demand from existing customers and new repair inquiries, but too many opportunities were getting buried in missed calls, voicemails, texts, and delayed callbacks. The shop was busy fixing cars, while potential jobs waited for someone to respond.
Diagnosis
We mapped the service flow from first call to booked appointment. The biggest leaks were missed calls during busy hours, incomplete vehicle details, slow follow-up, and no consistent system for reactivating customers who never booked.
Build
We built an AI service assistant that answered calls, collected customer and vehicle details, identified service needs, booked appointments, sent SMS follow-ups, updated the CRM, and alerted the team when a high-value repair opportunity came in.
Outcome
Torque captured more repair opportunities without adding front-desk pressure. Customers got faster responses, appointments moved into the calendar sooner, and the shop had a cleaner pipeline of service jobs ready to estimate or book.
Services
Workflow Audit
AI Automation
Integration
Strategy & Consulting
Process Architecture